SERVICING Of OverHead Cranes and Hoists

Austin Hoist & Crane understands that a great product requires a great service team. Jeff Keech, our Service Manager, has an outstanding record of reliable customer service, and his overall role includes:

• Day-to-day running of the service division for our customers
• Training and implementing standards for technicians
• Conducting service programs for overhead cranes, gantry or monorail cranes, hoists, portal, explosion-proof, radio-controlled – specialty cranes
• Conducting upgrades to cranes and hoists
• Running the spare parts and repairs service
• Performing emergency call outs (24/7).

Many customers have turned to Austin Hoist & Crane’s service team because of unsatisfactory work carried out by inexperienced or poorly advised, under-skilled maintenance fitters in the industry. Often we get call outs to new customers frustrated with the constant breakdown of their overhead crane, gantry crane, monorail crane, hoist or specialised crane. We understand that all this can seriously affect the occupational health and safety of workers and can create inconvenient downtime in businesses otherwise keen to get on with the job.

Austin’s advanced software packages in total asset management solutions ultimately produce improved outcomes for our customers in terms of:

• better risk management
• better incident / injury prevention
• better time management
• better, more efficient servicing protocols
• better long-term productivity
• better return on investment
• better environmental sustainability (e.g. paperless systems).

Through careful service programs designed and tailor-made to your specifications, and a fleet of vehicles ready to convey our service team to you, Austin Hoist & Crane can help you stay on track and keep operations running smoothly. Head office is based In Melbourne but we have agents in Perth, Sydney, Adelaide, Tasmania and New Zealand but also offer support Australia Wide.